Mr. Forbe’s garage door wouldn’t close after he opened it for less than a minute. The sensor lights were on as normal, and he tested his remote control and wall console in turn.
After confirming that the customer’s sensors were in order, we looked at the door mechanism itself. One of the hinges had come loose, and every time Mr. Forbe tried to close the door it got caught between the panels. His opener’s automatic safety features prevented the door from opening against the obstruction and causing further damage, so the nearby panels were just a little scratched. Replacing the broken hinge solved the problem.
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